Last week I went on vacation and visited the Wizarding World of Harry Potter (WWHP) at Universal Studios Islands of Adventure. It’s funny how you don’t think about things until it is brought to your attention. That happened to me while I was at WWHP. I went there to relax and have fun. While I did do that, I also found myself noticing all the ways Universal Studios uses product management in the everyday running of WWHP.
Universal Studios new that WWHP would drive business results. They had a product Islands of Adventure, and WWHP was the perfect addition. They jumped at the chance to have something that Disney World did not. They also realized what a huge following Harry Potter had from both the books and the movies, and wanted to give an experience to these fans that nobody has ever done.
WWHP delivers results through people with their employees. These employees are not only dressed like wizards, they speak to the guest like wizards. It is a really strange experience to be called a muggle, especially if you have never read the books or seen the movies.
WWHP ensures market-driven direction through everything they offer from rides to merchandise. Islands of Adventure is first and foremost a theme park. Theme parks are known for rides. WWHP is known for “The Forbidden Journey” ride through Hogwarts. They knew that the public wanted a way to visit Hogwarts in real life, and they provided the first and currently only way to do that. The same can be said for everything else in HHWP. It is the only place that you can walk the grounds of Hogsmeade, eat at the Three Broomsticks, drink butterbeer, and have Moaning Myrtle talk to you in the bathroom.
HHWP is the perfect Fit and Function for Islands of Adventure. It is a great addition to sections of the part that it already has such as: Dr. Seuss, Jurassic Park, and Marvel Super Heroes. Universal Studios knows what WWHP as a product has to do. It has to entertain, and transport guest into the world of Harry Potter. It has to be authentic and provide physical objects to purchase. Such as wands and chocolate frogs. WWHP does all of that and more.
If you have never been there I highly recommend it, especially if you are a Harry Potter fan. This small part of Islands of Adventure far outshines the rest of it. I have one piece of advice the frozen butterbeer is better then the regular kind, and a must have when visiting The Wizarding World of Harry Potter at Universal Studios Island of Adventure.
Reference
Product Manager's Field Guide (pp. 3-15). (2011). N.p.: The McGraw-Hill Companies, Inc.